Terms and Conditions club22 — Guidelines Platform Usage

01 Introduction

Welcome to club22. These Terms and Conditions constitute a legally binding agreement between you ("Member") and club22 ("Company", "us", "Platform") governing your use of the website, mobile app, and all services provided under the club22 brand.

By registering an account, accessing the platform, or using any of our services, you confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions. If you do not agree with any part of this document, please cease using the platform immediately.

Club22 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice, except where advance notification is required. It is your responsibility to review this page periodically to stay informed of the latest applicable terms.

02 Eligibility & Registration

To register and use club22's services, you must meet all of the following eligibility requirements at all times:

• Must be at least 18 years old on the date of registration.
• Not a resident or citizen of any jurisdiction where online gaming activities are prohibited.
• Never been declared mentally incompetent by any court or authorized legislative body.
• Not on any self-exclusion list or gaming ban list issued by any relevant authority.
• Registering only one (1) personal account in your own name — multiple accounts are strictly prohibited.
• Providing accurate, current, and complete information during the registration process.

Club22 conducts an identity verification process (KYC — Know Your Customer) to ensure the validity of every registration. You may be asked to provide a copy of a valid identification document, proof of address, or additional information at any time at club22's discretion.

03 Member Account

Every club22 member is fully responsible for the security and activity of their account. The following account management guidelines must be observed:

• Your account password must be kept confidential and must not be shared with any other party under any circumstances.
• You must notify the club22 support team immediately if you suspect your account has been accessed without authorisation.
• Each account is for the member's personal use only — accounts may not be transferred, sold, or rented to any third party.
• Club22 is not liable for any losses arising from a member's own disclosure of their login credentials to another party.

Enabling two-factor authentication (2FA) is strongly recommended for all members to protect accounts from unauthorized access. This feature can be activated directly through the security settings in your account.

Club22 reserves the right to freeze or suspend accounts for security investigations, KYC reviews, or reasonable operational reasons. During the freeze period, deposit and withdrawal transactions may be placed on hold until the investigation is concluded.

04 Deposit & Withdrawal

Club22 supports a range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. All financial transactions are processed through secure, integrated payment channels with 256-bit SSL encryption.

• Deposit: Processed instantly or within a few minutes depending on the selected payment method. The minimum deposit amount is as specified in your account settings.
• Withdrawal: Processed within 15 to 60 minutes for verified requests. First-time withdrawals may take longer for KYC review purposes.
• Currency: All transactions are processed in Malaysian Ringgit (MYR).
• Transaction Limits: Minimum and maximum deposit and withdrawal limits are subject to membership tier and selected payment method.
• Verification: club22 reserves the right to request proof of payment method ownership before processing withdrawals for security purposes.

Any attempt to deposit funds obtained illegally or to use payment methods that do not belong to you will result in immediate account suspension and further action in accordance with applicable law.

05 Bonus & Promotions

Club22 offers a variety of bonuses and promotions for new and existing members. All bonus offers are subject to terms and wagering (rollover) requirements clearly stated in each respective offer.

• Bonuses may only be claimed once per promotion, account, IP address, device, or household.
• Wagering requirements (rollover) must be met before any bonus winnings can be withdrawn.
• Club22 reserves the right to withdraw any bonus obtained through illegitimate means, misuse, or fraud.
• Bonuses are non-transferable to other members and cannot be directly exchanged for cash.
• Some bonuses are valid for specific games only — please review the full terms of each promotion before accepting it.
• Bonus validity periods are as stated in the respective offer; expired bonuses will be automatically forfeited.

Club22 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Any discrepancies in bonus claims must be reported to the support team within 72 hours.

06 Game Rules

All games available on the club22 platform — including slots, live casino, sports betting, fish shooting games, and other casino games — are subject to the specific rules set by the respective game provider and club22.

• Game results are final and cannot be disputed except in cases of provable technical error.
• All games use an independently certified Random Number Generator (RNG) to ensure complete fairness.
• Club22 is not liable for wins or losses resulting from internet connection disruptions on the member's end.
• In the event of a technical error or system failure during play, club22 reserves the right to void the affected round and return the wager to the member's account.
• The RTP (Return to Player) value for each game is as stated in the respective game information and may vary by provider.

For sports betting, all betting results are subject to the official decisions of the relevant sports governing body. club22 reserves the right to void any bet if there is evidence of match manipulation or insider information affecting the outcome.

07 Prohibited Activities

The following activities are strictly prohibited on the club22 platform and may result in immediate account suspension or termination:

• Registering multiple accounts to circumvent limits or claim bonuses more than once.
• Using automation software, bots, scripts, or third-party tools to gain an unfair advantage in games.
• Any form of fraud, collusion between players, or manipulation of the gaming system.
• Attempting to exploit bugs or technical vulnerabilities in the platform.
• Money laundering through repeated deposit and withdrawal activity without genuine intent to play.
• Providing false personal information or impersonating another individual during registration or KYC.
• Initiating a chargeback through your financial institution after deposited funds have been used for play.

08 Privacy & Data Protection

Club22 is committed to protecting the privacy and personal data of all members in accordance with international data protection standards. The collection, processing, and storage of your personal data is governed by our separate Privacy Policy.

• Your personal data is collected only for legitimate purposes such as identity verification, payment processing, and service improvement.
• Club22 will not sell, rent, or share your personal data with third parties without your consent, except as required by law.
• All data transmitted between your device and club22 servers is protected with 256-bit SSL encryption.
• You have the right to request access to your personal data, correction of inaccurate information, or deletion of your account by contacting our support team.

For more details on how club22 handles your personal data, please refer to Privacy Policy ours in full.

09 Liability Limits

To the extent permitted by applicable law, club22 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from gaming activity conducted on the platform.
• Service disruptions caused by system maintenance, third-party failures, or circumstances beyond club22's control.
• Loss of account access due to the member's own negligence in safeguarding their login credentials.
• Delays in transaction processing caused by the financial institution or payment provider.

Club22 provides the gaming platform on an "as-is" basis without any express or implied warranties regarding its accuracy, continuous availability, or fitness for a particular purpose. Members are solely responsible for their decisions to participate in gaming activities.

10 Account Suspension & Termination

A member account may be suspended or terminated in the following situations:

• At the member's request: You may close your account at any time by contacting our support team. Valid account balances will be returned once all KYC requirements have been fulfilled.
• Terms violation: Accounts found to be in violation of any provision of these Terms and Conditions will be suspended immediately pending investigation.
• Fraud or illegal activity: Accounts involved in fraudulent activity, money laundering, or other illegal activities will be permanently terminated and all associated funds forfeited.
• Inactivity: Accounts inactive for 12 consecutive months may be subject to a maintenance fee as outlined in the inactive account policy.

In cases of termination due to a breach of terms, club22 reserves the right to withhold account balances pending the conclusion of an investigation. club22's decision in such matters is final.

11 Laws & Jurisdiction

These Terms and Conditions are interpreted and enforced in accordance with the laws applicable to club22's operations. By using this platform, you agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any disputes arising from or related to the use of club22 services.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed from the agreement and the remaining provisions shall continue in full force and effect.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the club22 team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the club22 platform — response within 2 minutes.
• Official Email: [email protected] — answered within 24 business hours.
• Help Center: Visit page FAQ ours for answers to frequently asked questions.

We also recommend that you read our Responsible Gaming Policy ours to understand club22's commitment to member well-being and the self-control tools available to you.