At Club22, the joy of playing only means something when it is done in a healthy and responsible way. We provide self-control tools, ongoing support and practical guidance to ensure your experience remains positive at all times.
Online gaming should be a fun source of entertainment — not stress or a financial burden. club22 understands that everyone plays differently, and we believe every member deserves a fully safe and controlled experience.
Responsible gaming means understanding your own limits, playing within a comfortable financial range, and knowing when it's time to take a break. It's not about avoiding entertainment — on the contrary, it allows you to enjoy gaming longer and with greater peace of mind.
At Club22, we have designed a range of dedicated internal tools and systems to help members maintain control over their gaming activity. These tools are accessible directly from your account, at no extra cost and with no complicated procedures.
One important thing every member should understand: online gaming should never be used as a way to solve financial problems or life pressures. The outcome of every game is random and cannot be guaranteed — meaning no strategy can ensure consistent wins.
If you find yourself playing to "win back" money you have lost, or playing with money meant for daily necessities, these are early warning signs you should take seriously. Club22 provides the right support and tools to help you in situations like these.
The club22 Responsible Gaming Programme involves collaboration between the platform's security team, 24/7 customer support team, automated behaviour detection systems, and external support partners specialising in gambling addiction. All club22 members, regardless of VIP tier or deposit amount, enjoy full access to every feature within this programme.
If you answer "Yes" to two or more of the questions below, we encourage you to reach out to our support team.
Have you ever played longer than you originally planned?
Do you use money set aside for other needs (bills, food, rent) to play?
Do you play to try to win back money you have lost?
Do you feel restless or irritable when you are unable to play?
Do you hide your gaming activity from family or friends?
Do you find it difficult to stop playing even when you want to?
If you need immediate assistance, contact the club22 support team via 24/7 Live Chat within your platform.
All the following features can be activated directly from your account settings — quickly, easily, and at no charge.
Set your own maximum deposit limit — daily, weekly, or monthly. Once the limit is reached, the system automatically blocks additional deposits until the next period. You may reduce the limit at any time, however increasing the limit requires a 7-day waiting period for added security.
Set a maximum duration for each of your gaming sessions. When time is up, the platform will automatically display a notification and prompt you to confirm whether you wish to continue or take a break. This helps you stay aware of how much time you are spending in-game.
Choose to take a break from the platform for 24 hours, 48 hours, 1 week, or 1 month. During this period, you will not be able to log in or make any deposits. This break cannot be cancelled early — it is specifically designed to give you genuine breathing space.
If you feel a stronger step is needed, you may apply for a full self-exclusion from the Club22 platform for a period of 6 months, 1 year or permanently. Requests are processed by our team within 24 hours and cannot be reversed until the period ends.
Set the maximum loss limit you are willing to absorb within a given period. Once this limit is reached, the system will automatically block your wagering activity until the next period begins — helping you protect your overall budget more effectively.
Access detailed reports of your gaming activity, including deposit records, withdrawals, wins and losses by time period. This information helps you make a more accurate assessment of your playing patterns and enables smarter decisions going forward.
All self-control tools are accessible directly from your account settings. No complicated procedures, no paper forms.
Use your credentials to log in to the platform. All responsible gaming settings are available under "Account Settings" in your profile menu.
In your account settings, look for the "Responsible Gaming" or "Self-Control" menu to view all available tools.
Select the control tool you wish to activate — deposit limit, time limit, cool-off period, or self-exclusion. Each option comes with a brief explanation.
Settings take effect immediately or within the stated timeframe. You will receive a confirmation via your registered email.
Control the amount you deposit into your account within a set period.
Set reminders and time limits for each of your gaming sessions.
Voluntarily block access to your account for a chosen period.
Our team is available 24 hours a day, 7 days a week via Live Chat.
Review your full history of games, deposits, and withdrawals at any time.
Protect your budget with a self-set automatic loss limit.
We do not simply provide tools — we actively monitor and intervene when necessary.
Our system continuously analyses gaming patterns to identify early warning signs of risk. When detected, members will be proactively contacted by our team.
Club22 applies a strict KYC process to ensure that only individuals aged 18 and above are permitted to register and play on our platform.
All club22 customer support staff undergo specialised training to identify signs of problem gambling and respond in an appropriate and empathetic manner.
Club22 partners with professional organisations and counsellors who specialise in mental health and gambling addiction to provide comprehensive support to members.
Over 500,000 members trust Club22 as Malaysia's safe and responsible online gaming platform. Register today and enjoy the best in digital entertainment with full control in your hands.